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Common Problems and Solutions

Q: Why can't the drone take off when using the app?

A: If you use the app to take off with a button, you need to use the remote unlock first.

Q: How many batteries come with the drone?

A: On the E1/E1 mini, there is only 1 battery involved and must be recharged. On the E2, there are 2 choices ( 1 Flight Battery or 3 Flight Batteries). Alternatively, you can purchase extra batteries for the E2 in the shop!


On average, it will take 24-72 hours to process and ship out your order. Once shipped, you will receive all tracking info via email notification.

Return Policy

There is a 14 day return policy for any products that are lost or damaged upon arrival. Special circumstances can be permitted and should be directed to

How to Setup Elevo Lift™ (E1/E1 Mini/ E2)

After downloading the app found in the manual, go through the setup process in order to connect your drone to your phone! On only the E2, you can download an obstacle-avoidance app to help with maneuvering!